After-sales Service

After Sales Service

1、We provide one year free warranty for our devices (after the day of acceptance). During the time warranty, we will provide free service for device faults and damage that not caused by human factors. We will provide service after receive phones or written notice. But service fees caused by improper use will be covered by customers themselves.
2、Beyond warranty, we can also provide spare parts and maintenance service with paid. 
3、We also have timely and effective problem-solving mechanism. When any fault happens for our devices, we will response in 48 hours and solve it in field in 72 hours after receiving use’s notice.
4、We will dispatch technicists to guide installation and commissioning at field after devices arrived at customer’s site, and provides training for device operators. 
5、We pay a return visit at least once yearly to provide technical service and support as well as free troubleshooting.

Contact: Ms. Judy Chu
Direct line: +86-10 64616390